Spanish Speaker Client Support Agent in Larnaca

Full Time
  • Post Date: July 15, 2019
  • Apply Before: August 31, 2019
Job Description

On behalf of one of our clients an award-winning forex and commodities broker company, providing trading services and facilities to both retail and institutional clients, we are seeking to recruit a Spanish Speaker Client Support Agent to join their team in Larnaca.

Job Responsibilities

  • Deal directly with clients through phone, email and/or live chat
  • Obtain and evaluate all relevant information to handle inquiries correctly
  • Respond promptly to customer inquiries, handling and resolving them accordingly
  • Record details of all inquiries, comments and complaints
  • Communicate and coordinate issues with other departments
  • Direct requests and unresolved issues to the designated person/department
  • Assisting new clients with the account opening process
  • Provide client with relevant information regarding the website, promotions and products
  • Communication precise and correct information at all times
  • Inform clients via their account of any changes that concern them
  • Be an ambassador for the company and provide high level service through the necessary channels

Job Requirements

  • University/College Degree
  • Fluency in English and Spanish
  • T. Proficient
  • Minimum 2 years experience in Customer Support or HORECA roles
  • Excellent communication and organisational skills
  • The successful candidate must be able to work shifts on a 24/5 rotation

How to apply

If interested and you match all the requirements, please send your CV to andriana.p@work-channel.com, including the title of the position in the subject line

Please note that due to the high volume of applications received, only successful candidates will be contacted