Our client is a prominent leader in the iGaming entertainment sector, dedicated to delivering a highly engaging and trustworthy experience to its customers while actively redefining the future of the gambling industry.
As a Customer Support Representative, you will interact with customers and assist them with their inquiries. You would be representing the company, thus you must possess a vibrant and responsible character, as well as the capacity to work in shifts. Employment for this position begins in March.
Benefits
Other information
Working hours: 24/07 Basis shift (08:00-16:00/16:00-24:00/24:00-08:00) including weekends
• Effectively communicating with customers in their designated language.
• A high emphasis on quality, with particular attention to detail and accuracy.
• Providing an outstanding client experience and resolving issues on first contact.
• Resolve product and service issues by clarifying customer complaints, determining the origin
of is-sues, identifying and explaining the best course of action, and following up to assure resolution.
• Responding to client inquiries via Webchat, Email, and Phone in a timely and professional way.
• Escalating requests where needed.
• Thoroughly investigating player concerns.
• Promoting a “Safer Gaming” philosophy.
• Staying UpToDate on rules, processes, and licencing needs.
• Contributing to collective effort by achieving necessary results
• Go above and beyond when engaging customers
• Taking part in the Onboarding Programs.
• Fluency in one of the language Greek/Portuguese/Swedish/English/German/ Danish (Native)
• Knowledge of English language both written and oral
• Proven customer service experience is welcomed but not mandatory since the company provides comprehensive in-house training.
• Strong communication/public relations along with active listening skills required.
• Customer orientation and the ability to adapt and respond to diverse sorts of characters
• Proficiency working on computers and touch typing are required.
• Ability to perform under pressure
• Accountability and conscientiousness
Feel free to contact us if you would like to learn more about our services and how we can assist you with your next role.
