• Manage relationships with clients, acting as the primary point of contact for day-to-day communication.
  
• Oversee the execution of marketing services, such as PR and email campaigns, to ensure timely and high-quality delivery.
  
• Collaborate with other departments, including content and design, to ensure all deliverables meet both client expectations and agency standards.
  
• Work with clients to establish project timelines and ensure projects are delivered within specified constraints.
  
• Proactively identify and address issues or concerns during project delivery, ensuring prompt resolution while keeping clients informed of progress and necessary changes.
  
• Identify potential avenues for expanding business with existing clients by recognising upselling and cross-selling opportunities, and promptly communicate them to the reporting manager.
  
• Prepare and present regular reports to clients and reporting managers, providing transparent updates on project status and key milestones.
  
• Ensure client satisfaction by addressing concerns, delivering exceptional customer service, and proactively identifying ways to add value to the client’s business.