Brand Standards & SOP Management 

• Organise, maintain, and update all brand documentation, including Standard Operating Procedures (SOPs) and brand specifications
• Ensure all SOPs are properly documented, accessible, and aligned with brand guidelines
•  Assist in the development and continuous improvement of SOPs across departments
•  Coordinate with operational teams to gather feedback and ensure practicality of procedures

Audit & Compliance

• Support the implementation of internal brand audits across properties
• Participate in audit processes to ensure compliance
• Assist in preparing audit reports and tracking corrective actions
• Follow up with departments to ensure timely implementation of improvements

Training & Development

• Assist in the design and delivery of training programmes related to SOPs and brand standards
•  Conduct training sessions for hotel teams to ensure proper understanding and implementation of procedures
• Support onboarding and continuous training initiatives across departments
• Monitor training effectiveness and provide feedback for improvement

Operational Support & Coordination

• Work closely with hotel operations teams to ensure alignment with brand standards
• Act as a point of contact for SOP-related queries and clarifications
• Support cross-departmental communication to ensure consistency in execution
• Assist in projects related to brand development and operational excellence