Senior CRM Consultant in Nicosia

DESCRIPTION

Our client is a leading IT solutions and services organization in the Eastern Mediterranean region with offices in Cyprus and Greece, the company’s offices are located in Nicosia.

We are looking for a CRM Consultant to join our client’s team and contribute towards leveraging the power of working in a customer facing role, identifying client needs and providing solutions towards technological efficiencies. As this is a customer facing role you will get the chance to work with top tier clients across a range of sectors, providing high quality consulting services. You will be working with other Consultants and Developers on different implementation levels within a collaborative problem solving environment.

Benefits

  • 13th salaries
  • Provident fund
  • Private medical and life scheme
  • On-going training and development
  • Monday – Thursday 08:00-16:30
  • Half day on Fridays
  • Hybrid work method after the first 3 months

about the role

RESPONSIBILITIES

  • Perform full cycle CRM implementations, interacting directly with senior level stakeholders and ensuring that the implementation process goes smoothly from start to finish.
  • Lead a team of Business Consultants and/or Work as part of a team with other Business Consultants, to assess client requirements, design innovative solutions and implement them to a level which exceed client expectations.
  • Facilitate analysis sessions with clients to gather, clarify, and document business processes and requirements
  • Communicate and support the development of client requirements with the technical team on potential customizations to the solution.
  • Provide user training and support to clients, consistently meeting/exceeding goals and objectives.
  • Lead and/or participate into various implementation projects concurrently.
  • Pursue professional certifications and personal development.

basic information:

REQUIREMENTS

  • University degree in Business or Information Technology related field.
  • At least 5 years prior CRM administration and/or implementation and/or configuration experience.
  • Knowledge and experience with any Salesforce product will be considered as an advantage.
  • Salesforce product certifications will be considered as an advantage.
  • Ability to understand and transform business processes and requirements into software.
  • Ability to communicate with customers and provide consultation on CRM solutions.
  • Efficient gathering and analysing client requirements and delivering solutions that are flexible and adaptable to clients’ needs.
  • Cutting edge innovator who continually follows-up new technologies and functionality and is involved in projects that push the capabilities of existing technologies and making use of new ones.

Skills & Competencies

  • Excellent written and oral communication skills of both English and Greek languages.
  • Strong presentation skills; comfortable with customer-facing roles.
  • Strong problem-solving skills and ability to give optimal solutions.
  • Positive attitude; team player; ability to motivate others.
  • Results-driven, tenacious, drive to succeed in a fast-paced environment.
  • Ability to learn quickly and adapt to change.
  • Ability to work under timeframes, independently and as part of a team.

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Feel free to contact us if you would like to learn more about our services and how we can assist you with your next role.

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