Customer Success Operations Coordinator in Paphos

DESCRIPTION

As a Customer Success Operations Coordinator, your pivotal role will involve providing essential support to the customer success team  of our client. You will be responsible for efficiently managing operational tasks, enhancing customer engagement processes, and ensuring the seamless and successful delivery of our services to our valued clients.

‍Benefits:

  • Highly competitive salary package; 2,000 euros gross + yearly KPI bonus paid quarterly (3K)
  • Private Medical Insurance
  • Brand-new, spacious office located in Paphos, Cyprus
  • Access to an on-site gym for your fitness needs
  • Youthful and dynamic work environment
  • Team-building activities and cheerful happy hours
  • Continuous growth and career development

 

about the role

RESPONSIBILITIES

Operations Management:

  • Oversee and optimise day-to-day operational processes to ensure efficiency and effectiveness.
  • Develop and implement operational policies and procedures.
  • Coordinate with various teams to streamline operations and facilitate smooth workflows.

Customer Data Management:

  • Maintain and update customer databases in Salesforce and internal systems, ensuring accuracy, privacy, and compliance with regulations.
  • Analyse customer data to identify trends, opportunities for engagement, and areas for improvement.
  • Assist in segmenting customer base for targeted communications and personalised experiences.

Process Improvement:

  • Regularly review and assess customer service processes.
  • Propose and implement innovative solutions to enhance customer satisfaction and team productivity.
  • Collaborate with cross-functional teams to align customer success strategies with company objectives.

Reporting and Analysis:

  • Generate and present regular reports on customer engagement, service delivery, and team performance using Salesforce analytics as well as internal tools.
  • Provide actionable insights to Head of Customer Success based on data analysis.
  • Monitor and report on key customer success metrics and KPIs.

Team Support:

  • Provide logistical and administrative support to the customer success team.
  • Facilitate training and development initiatives for the team.
  • Act as a point of contact for internal and external stakeholders.

Customer Communication:

  • Assist in managing customer communication channels, ensuring prompt and accurate responses to inquiries or issues.
  • Contribute to the development of customer communication strategies.
  • Coordinate with marketing and sales teams to ensure consistent messaging and brand representation.

Collaboration:

  • Work closely with sales, business care, risk, compliance, finance, product development, and other departments to ensure a cohesive and integrated customer experience.
  • Participate in cross-functional projects and initiatives.
  • Foster a culture of collaboration and continuous improvement within the team.

basic information:

REQUIREMENTS

  • Bachelor’s degree in Business Administration, Communications, or a related field.
  • Proven experience in operations, customer service, or a related role, preferably in FinTech industry.
  • Strong organisational and multitasking skills.
  • Excellent communication and interpersonal abilities.
  • Proficient in Salesforce and other CRM software, as well as, data analysis tools.
  • Ability to work independently and as part of a team.
  • Problem-solving mindset and attention to detail.

 

Personal Attributes

  • Ability to adapt to changing priorities and business needs
  • Strong focus on understanding and meeting customer needs
  • Takes initiative and demonstrates a strong drive to achieve results
  • Works collaboratively with colleagues to achieve common goals
  • Ability to analyse data and insights to make informed decisions
  • Maintains a positive attitude and resilience in the face of challenges

apply for this role

Feel free to contact us if you would like to learn more about our services and how we can assist you with your next role.

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