• Oversee and manage all Food & Beverage operations, with full responsibility for Bars, Restaurants, In-Room Dining and Events
• Ensure consistently outstanding guest service and service excellence across all outlets
• Lead and manage Front of House F&B teams (excluding Kitchen and Culinary operations)
• Forecast, plan and control beverage and supply ordering in collaboration with relevant departments
• Monitor and optimize financial performance, including cost control, pricing strategies and revenue generation
• Prepare and manage the annual F&B business plan for Bars and Restaurants
• Plan staffing levels, work schedules and operational requirements for all outlets and ensure that are in line with budget.
• Implement, monitor and maintain service standards and agreed training plans
• Ensure full compliance with hygiene, safety, security, legal and company policies
• Coordinate and oversee functions, events, promotions and special F&B initiatives
• Work closely with Kitchen, Stores and Cost Control teams while maintaining clear role responsibilities
• Handle guest feedback and complaints professionally, ensuring high levels of guest satisfaction