• Ensuring excellent guest service and satisfaction by addressing guest inquiries, complaints, and requests promptly.
• Acting as the point of contact for VIP guests and ensuring personalized attention.
• Overseeing daily front office operations, including check-ins, check-outs, and room assignments.
• Coordinating with housekeeping, maintenance, and other departments to ensure seamless service.
• Managing the team to maintain smooth workflows, especially during peak periods.
• Supervising, training, and mentoring front office staff to deliver exceptional service.
• Handling team schedules, ensuring adequate coverage at all times.
• Monitoring staff performance and addressing any issues professionally.
• Handling cash transactions, monitoring billing accuracy, and ensuring proper procedures are followed.
• Preparing daily financial reports and ensuring revenue is properly accounted for.
• Responding to emergencies, including medical situations or security issues, and coordinating with relevant teams.
• Ensuring compliance with safety and emergency protocols.
• Ensuring compliance with company policies, brand standards, and local regulations.
• Monitoring guest feedback and implementing improvements where necessary.