Our client, a regulated CFD broker, is looking for a German Customer Support Agent to join their team. The role is client-facing and critical to ensuring a smooth, compliant,and high-quality client experience across the full client journey.
Benefits
– Provide high-quality customer support in both German and English via approved communication channels.
– Assist clients with onboarding, account setup, and verification (KYC/AML) processes in line with regulatory requirements.
– Support clients throughout their full lifecycle and ensure a smooth client journey.
– Handle client queries, issues, and complaints in a professional, timely, and compliant manner.
– Assist the Sales team with client-related requests and follow-ups.
– Coordinate closely with the Head of Commercial Operations to resolve issues efficiently.
– Maintain accurate records of client interactions and actions taken.
– Demonstrate confidence, clarity, and professionalism when communicating with clients
Feel free to contact us if you would like to learn more about our services and how we can assist you with your next role.
