Our client is a highly successful and well-established organization in the hospitality sector, with many years of experience. On behalf of our client, we are currently seeking a Guest Services Agent
We are seeking a committed, customer-oriented Guest Services Agent to become part of our client’s team. In this position, you will represent the resort as the main point of contact, offering friendly hospitality and helping to ensure an outstanding guest experience. The role requires strong communication abilities, a solid customer service focus, and the capacity to manage multiple tasks effectively in a fast-paced environment.
Benefits
⁃ Welcome and assist guests upon arrival, ensuring a smooth check-in and check-out process.
⁃ Strong interpersonal and communication skills with a friendly and professional manners.
⁃ Escort guests to their accommodation property and explain all the essential information about the property
⁃ Handle guest inquiries via email, phone, and in person, delivering prompt and professional assistance.
⁃ Maintain and manage guest reservations, including updating records, processing payments, and handling tour operator bills.
⁃ Perform general administration tasks and ensure guest records are up-to-date.
⁃ Work collaboratively with the Guest Relations team and other departments to ensure seamless service.
⁃ Assist with special guest requests, such as arranging transportation, restaurant reservations, or excursions.
⁃ Handle guest complaints professionally, ensuring prompt resolution or escalation when necessary.
⁃ Minimum 2 years’ experience in a customer service position.
⁃ Excellent communication skills.
⁃ Proficiency in MS Office applications.
⁃ Ability to multitask and manage time effectively, prioritizing tasks as needed.
⁃ Fluent in English language (Russian or any other language will be considered as an advantage).
⁃ Flexible with working hours, including weekends and holidays.
⁃ Must hold a valid driver’s license.
⁃ EU citizenship or valid EU work permit required.
Feel free to contact us if you would like to learn more about our services and how we can assist you with your next role.
