• Responsible for the overall management of 187-rooms, with 8 F&B Outlets including 5 Restaurants and 3 Bars
• Lead the strategic development and performance of the hotel operation by monitoring KPIs, enforcing SOPs, and continuously enhancing quality, profitability, and guest experience.
• Provide direct leadership and oversight to the Heads of Department, including PA, Executive Housekeeper, Food & Beverage Manager, Guest Relations Manager, Front Office Manager, Maintenance Manager, Executive Chef, Kids Club Manager, and Spa Manager.
• Set clear strategic direction and performance expectations across all departments to achieve financial, operational, and service excellence, while fostering a positive, accountable, and results-driven culture.
• Drive strong commercial performance through disciplined financial management, budget control, forecasting, and continuous optimisation of EBITDA.
• Ensure the delivery of exceptional guest satisfaction by monitoring service standards, responding to guest feedback, and implementing continuous improvement initiatives.
• Maintain a thorough and up-to-date understanding of hospitality-related laws, regulations, health and safety requirements, and industry best practices.
• Ensure all hotel licences, permits, and statutory approvals are obtained and renewed accurately and within required timeframes.
• Collaborate with the Sales & Marketing team to maximize revenue, market share, and brand exposure.