• Use computers and computer systems, including both hardware and software, to perform programming, develop software, configure functions, enter data, or process information
• Coordinate projects and activities associated with MIS
• Monitor, oversee, and ensure the acquisition and maintenance of property-based systems
• Review information, recognise existing and potential issues, and recommend appropriate solutions
• Inspect, maintain, and repair equipment
• Examine equipment or the surrounding environment and ensure that the necessary maintenance is carried out
• Ensure that computer and network operations at the property are monitored, scheduled backup and recovery procedures are completed, and administrative functions relating to hardware, operating systems, and application systems are performed and maintained consistently
• Manage IR activities to ensure that the property’s infrastructure and application systems remain operational at all times
• Ensure that proposed solutions are aligned with the client’s requirements and the brand-specific IR environment
• Prepare system communications for property users to introduce new applications, share user guidance, notify users of system issues, and provide employees with progress or status updates
• Provide consultation regarding specific application issues and hardware or software problems
• Give feedback on the functional performance of applications and the overall performance of systems

IT Operations and Project Support

• Apply relevant information and individual judgement to assess whether events or processes comply with applicable laws, regulations, or standards
• Monitor processes and assess information in accordance with SOP and LSOP requirements
• Ensure adherence to company standards and information security requirements
• Direct the maintenance of the property’s inventory of equipment and installed software applications, ensuring compliance with licensing regulations

General Responsibilities

• Attend any meetings or training sessions required by management.
• Be familiar with the property’s facilities, services, and available attractions.
• Follow the company’s policies and procedures relating to quality, environmental matters, and food safety.
• Maintain the flexibility required to respond to critical IT incidents and business continuity events outside normal working hours when necessary.