• Monitor and supervise candidates during online examinations, ensuring their adherence to examination instructions and procedures.
• Authenticate candidates’ identities and maintain exam integrity as per established standards, regulations, and processes.
• Take necessary actions in cases of non-compliance with company’s regulations, following prescribed protocols.
• Implement basic troubleshooting measures to address technical issues before or during exams, utilizing various communication channels.
• Facilitate candidates’ performance and ensure a positive exam experience by managing interactions and providing support as needed.
• Handle customer inquiries promptly and in accordance with service standards.
• Collaborate effectively with team members to ensure equitable workload distribution and achieve optimal outcomes.
• Establish a suitable remote work environment that aligns with company’s criteria and allows for the fulfilment of role responsibilities.
• Adhere to collective agreements, company policies, and remote work guidelines, including the provision of necessary tools and technology.
• Embrace guidance and advice positively, implementing improvements when necessary.
• Participate in relevant trainings to stay updated on best practices and procedures of the Online Exam Center.
• Report any encountered issues promptly through designated communication channels for timely resolution in compliance with regulations and guidelines.