• Data Analysis & Reporting: Analyze transaction data to identify trends, success rates, failure points, and areas for optimization in payment processing.
• Reconciliation: Perform daily, weekly, and monthly reconciliations between internal payment records and PSP (Payment Service Provider) reports to ensure accuracy.
• Cost Analysis: Track and evaluate PSP fees, interchange rates, chargebacks, and refund costs to identify areas for cost reduction and efficiency improvements.
• Fraud & Chargeback Monitoring: Monitor and analyze chargeback rates, fraud patterns, and risk exposure, providing recommendations to minimize losses.
• Payment Provider Performance Evaluation: Assess PSPs’ performance by analyzing approval rates, transaction fees, and settlement times to ensure optimal routing of transactions.
• Collaboration with Finance & Compliance: Work closely with finance and compliance teams to ensure financial accuracy, reporting transparency, and regulatory adherence.
• Process Improvement: Identify and recommend improvements in payment processes, reporting methods, and reconciliation workflows.
• KPI Tracking: Maintain dashboards and reports on key payment metrics such as acceptance rates, costs per transaction, and refund/chargeback ratios.
• Settlement Monitoring: Ensure timely and accurate settlements from PSPs and banks, investigating discrepancies when necessary.