• Respond to reservation enquiries received by telephone, email, and online platforms in a timely and professional manner
• Accurately create, amend, and cancel reservations within the booking system
• Ensure that guest details, special requests, and payment information are recorded correctly
• Promote room upgrades, additional services, and hotel facilities to support revenue growth
• Follow established procedures regarding booking processing, corrections, deposits, and guest communication
• Coordinate with the Front Office team regarding guest requests, VIP guests, upgrades, and special arrangements
• Assist with room allocation, rate verification, and inventory updates when required
• Support group reservations by creating room blocks, updating booking pickup, and preparing rooming lists, as assigned by the Reservations Manager
• Assist other team members when necessary, under the guidance of the Reservations Manager or Head of Department
• Ensure that all emails and outstanding tasks are completed within the required deadlines
• Maintain up-to-date knowledge of room categories, packages, hotel facilities, and current promotions
• Maintain a professional working relationship and environment at all times