• Oversee the daily activities of the Reservations Department under the guidance of the Group Head of Reservations
• Supervise, coach, and assist the Reservations team in meeting established service and performance standards
• Ensure that reservations, changes, cancellations, and special requests are processed accurately
• Maintain a high standard of communication with guests
• Review reservation accuracy, system updates, and adherence to hotel procedures
• Contribute to revenue optimisation by managing room inventory, supporting upselling, and monitoring rates
• Work closely with Revenue Management, Front Office, Sales, and other relevant departments
• Manage escalated guest enquiries and reservation-related matters professionally
• Support employee training, performance monitoring, and ongoing departmental improvements
• Produce reports and assist with departmental goals, strategies, and operational enhancements
• Carry out any additional related duties assigned by  the Group Head of Reservations

The Reservations Manager will report directly to the Group Head of Reservations