Our client is a highly successful and well-established organization in the hospitality sector, with many years of experience. On behalf of our client, we are currently seeking a Resort Reservations Manager.
The Reservations Manager is accountable for overseeing the day-to-day activities of the reservations team, ensuring all bookings are accurately captured and processed, and driving revenue growth through booking optimisation, upselling, and cross-selling activities. This position includes leading a team and performing audits to maintain high departmental standards.
The Reservations Manager also handles scheduling, training plans, and the upkeep of tee and room availability, while addressing and resolving escalated matters. In addition, they maintain active communication with guests, contracted partners, and resort operations teams to ensure smooth operations and an outstanding level of guest service.
Benefits
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