· Responsible for the smooth running of the operation to deliver customers service experience

· Lead and motivate an extensive team

· Ensuring excellent standards of the food quality and customer service

· Maintaining a system to monitor the timely induction checklists/onboarding plans for all employees.

· Conduct Employee Appraisals and timely progress check ins for Assistant Managers

· Forecast and communicate the staffing requirements to F&B Manager

· Ensuring all Company Policies and Procedures are adhered to

· Meeting Sales targets, KPIs and budgetary requirements to ensure profitability

· Managing costs and control stock levels

· Perform property maintenance checklists

· Preparing and presenting weekly/monthly accounts and reports

· Leading and developing the team to achieve highest possible standards

· Organising the work schedules and assigning each member of staff specific duties

· Invest in guest loyalty through customer service experience

· Ensuring HACCP and health and safety policies and procedures are implemented and maintained

· Attending job specific training / deliver job specific trainings