Our client is looking to hire a Retention Officer (Malay Speaking) to join their highly successful and dynamic team.
The successful candidate will be required to work from the firm’s premises in Kuala Lumbur.
· Develop and implement effective customer retention strategies to ensure client satisfaction and loyalty
· Proactively engage with existing clients through various communication channels, including phone calls, emails, and live chat
· Monitor and analyze client trading activities to identify potential issues and provide timely solutions
· Collaborate with other departments to address client concerns and ensure a seamless customer experience
· Provide clients with information on market trends, trading strategies, and new product offerings to enhance their trading experience
· Conduct regular feedback sessions to understand client needs and gather insights for continuous improvement
· Execute targeted retention campaigns and promotions to encourage trading activity and client loyalty
· Keep abreast of industry trends, market changes, and competitor activities to make informed recommendations for improvement
· Degree in a business-related or any other field
· At least 1-year previous experience as Retention Officer or a similar position
· Fluency in Malay and English
· Excellent negotiation skills
· Outstanding communication and interpersonal skills
· Dynamic and innovative
· Self-motivated and target oriented
· Strong computer literacy
Feel free to contact us if you would like to learn more about our services and how we can assist you with your next role.