• Previous experience in AML, Responsible Gambling, or Back Office operations is considered an advantage but is not essential.
• University graduates of Psychology, Law, Criminology or candidates that are Psychologists or come from Law (junior lawyers), Customer Support (from the Forex industry), Compliance, iGaming, Risk Operations, AML/KYC and Fraud Prevention fields
• Ability to learn and understand new concepts, procedures, and systems quickly.
• Strong analytical, critical-thinking, problem-solving, and decision-making abilities, combined with sound judgement and a willingness to develop.
• Ability to make confident and well-supported decisions based on written policies, procedures, and available information.
• Comfortable working in an environment where processes and procedures are continuously evolving.
• Excellent reading comprehension and exceptional attention to detail.
• Strong communication and interpersonal skills, with the ability to communicate professionally and empathetically, particularly when handling sensitive customer matters.
• Proactive and accountable approach, with the ability to take ownership of responsibilities while recognising when guidance or escalation is required.
• Strong organisational and time-management skills, with the ability to prioritise workload and manage multiple tasks effectively.
• High level of integrity, professionalism, and trustworthiness when handling confidential and sensitive information.