Our client is a fast-growing iGaming brand offering a wide range of online casino games, including live dealer, slots, and exclusive formats. With a strong reputation for fast payouts, engaging promotions, and 24/7 multilingual support.
We are looking for motivated and results-driven Customer Agent – VIP Management & Retention, fluent in Finnish, to help drive customer acquisition and retention. This is an excellent opportunity to join a dynamic, international team in a rapidly growing industry.
You’ll be the main point of contact for high value players solving their issues, anticipating their needs, and building long-term loyalty.
Benefits
• A dynamic and international work environment.
• Flexibility and autonomy in daily organization.
• Competitive compensation up to €32,000 per year.
• Opportunity to work closely with a small, motivated, and ambitious team
• This role can be based either on-site or fully remote
• Provide top-quality support to VIP customers via Zendesk (chat, email, and tickets).
• Manage player relationships with a focus on retention, reactivation, and satisfaction.
• Handle escalations with professionalism and discretion.
• Collaborate with internal teams (Payments, Compliance, CRM, Marketing) to resolve issues quickly.
• Identify player behavior patterns and suggest personalized offers or approaches.
• Contribute to improving customer service processes and tools.
• Proven experience in online gambling / iGaming industry.
• Zendesk specialist – excellent command of ticketing and automation systems.
• Fluent in English and Finnish (mandatory) – both written and spoken.
• Customer-oriented mindset with a proactive and empathetic approach.
• Strong communication and problem-solving skills.
• Ability to work flexible hours (8–10 hours per day), including one day on the weekend
Feel free to contact us if you would like to learn more about our services and how we can assist you with your next role.
Work Channel | 1, Koronis | Myrofora Court, 3081 Limassol, 1st Floor – Office 101
+357 25 77 40 09
recruitment@work-channel.com
