Our client is a prominent leader in the iGaming entertainment sector, dedicated to delivering a highly engaging and trustworthy experience to its customers while actively redefining the future of the gambling industry.
We are seeking, on behalf of our client, a VIP Account Manager to build and maintain long-term, trusted relationships with their valued customers. The role involves providing prompt and accurate support to the company’s most loyal clients while managing a dedicated customer portfolio with a strong focus on retention.
Benefits
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide fast, accurate and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits follow up to ensure resolution
• Follow communication procedures, guidelines and policies
• Take the extra mile to ensure customer satisfaction.
• Promoting a “Safer Gaming” philosophy.
• Staying UpToDate on rules, processes, and licensing needs.
• Fluent in English
• Strong phone contact handling skills and active listening
• Willingness to work within an international team
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication skills
• Ability to multi-task, prioritize, and manage time effectively
• Computer literacy
• Ability to perform under pressure
• Accountability and conscientiousness
• Proven customer service experience handling VIP Clients would be considered an advantage
• Familiarity with CRM systems and practices will be considered as an advantage
Feel free to contact us if you would like to learn more about our services and how we can assist you with your next role.
Work Channel | 1, Koronis | Myrofora Court, 3081 Limassol, 1st Floor – Office 101
+357 25 77 40 09
recruitment@work-channel.com
