Customer Support Officer In Limassol

Full Time
  • Post Date: March 16, 2022
  • Apply Before: November 4, 2025
Job Description

On behalf of one of our clients a regulated Forex broker, we are seeking to recruit Support Officer to join their team in Limassol.

Job Responsibilities

  • Deals directly with clients’ queries over chat system, email depending on how the query was initiated and is responsible to reply to the client within 24 hours.
  • As per company policy
  • Resolves misunderstandings and handles “difficult” client in a polite and professional manner
  • Directs unresolved issues to designated people and/or departments; communicates and coordinates with them and responds to clients requests accordingly
  • Promotes the products and services offered by the company to the clients by means of chat system and e-mail
  • Provides feedback on the development of the products and services offered by the company according to the interaction with clients
  • Keeps up to date with promotions and products offered by the company
  • Maintain confidentiality and professionalism in all instances
  • Complete service-related tasks as requested by the manager
  • Reviews clients’ documents in the KYC system and replies to client emails related to account verification
  • Requests relevant documents from clients in case they are not provided
  • Follows and keeps up to date with new internal procedures
  • Always act at the best interest of the company and cooperate within the team and with other departments to provide a high standard of customer service

Job Requirements

  • Experience in customer care or any other relevant field
  • Knowledge of ArabicFarsiTurkishSpanishPortuguese or French will be considered an advantage
  • Strong English communication skills, both written and verbal are a must
  • Strong customer care skills
  • Excellent client handling skills
  • Strong communication and interpersonal skills
  • Excellent organisational skills
  • Business acumen
  • Teamwork and problem-solving skills
  • Hard working and able to cope under pressure
  • Excellent computer literacy
  • Willingness to do morning, afternoon and night shifts on a weekly basis


  • Attractive remuneration package
  • Quarterly bonuses based on personal performance
  • Corporate fund
  • Discretionary yearly bonus based on company’s performance
  • Discount benefit card scheme
  • Training opportunities for growth and expansion of knowledge
  • Paid 21 days holidays per year

How to Apply

If interested and you match all the requirements, please send your CV to, including the title of the position in the subject line

Please note that due to the high volume of applications received, only successful candidates will be contacted