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Support Officer in Limassol or Nicosia

DESCRIPTION

Embark on a thrilling journey into the world of financial possibilities with our FinTech client! Dive into the heart of a dynamic industry where innovation meets opportunity. With cutting-edge technology and a commitment to excellence, we’re shaping the future of finance and inviting you to be a part of it. Unleash your potential, explore the markets, and join us in redefining what’s achievable in the world of trading.

Benefits

  • Competitive remuneration package.
  • Corporate fund scheme.
  • Performance-based discretionary bonus, reflective of both company and individual achievements.
  • Access to a discount benefit card.
  • Enjoy Friday lunches and daily refreshments at the office.
  • Yearly Training Budget, including Udemy membership allocated per department.
  • Open avenues for training, fostering both professional and personal growth.
  • Up to 25 days of annual leave.
  • Monday – Friday 0900-1800, with an hr of lunch break

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about the role

RESPONSIBILITIES

  • Dealing directly with clients’ queries over chat system, email depending on how the query was initiated and is responsible to reply to the client within 24 hours.
  • Resolving misunderstandings and handles “difficult” client in a polite and professional manner
  • Directing unresolved issues to designated people and/or departments; communicating and coordinating with them and responds to clients requests accordingly
  • Promoting the products and services offered by the company to the clients by means of chat system and e-mail
  • Providing feedback on the development of the products and services offered by the company according to the interaction with clients
  • Keeping up to date with promotions and products offered by the company
  • Maintaining confidentiality and professionalism in all instances
  • Completing service-related tasks as requested by the manager
  • Reviewing clients’ documents in the KYC system and replying to client emails related to account verification
  • Requesting relevant documents from clients in case they are not provided
  • Following and keeping up to date with new internal procedures
  • Always act at the best interest of the company and cooperate within the team and with other departments to provide a high standard of customer service

basic information:

FULL TIME
LIMASSOL
ON-SITE

REQUIREMENTS

  • Experience in customer care or any other relevant field
  • Knowledge of Arabic, Spanish, Portuguese, French, Indonesian, Thai, Malay, Hindi, Urdu, Filipino or Bengali will be considered an advantage
  • Strong English communication skills, both written and verbal are a must
  • Strong customer care skills
  • Excellent client handling skills
  • Strong communication and interpersonal skills
  • Excellent organisational skills
  • Business acumen
  • Teamwork and problem-solving skills
  • Hard working and able to cope under pressure
  • Excellent computer literacy
  • Willingness to do morning, afternoon and night shifts on a weekly basis
  • Valid work permit required

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Feel free to contact us if you would like to learn more about our services and how we can assist you with your next role.

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Themis Tower, Anastasi Sioukri & Olympion, 3051, 2nd floor – Office 201, Limassol, Cyprus
+357 25 77 40 09
recruitment@work-channel.com

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