• Train and supervise restaurant staff to ensure excellent customer service and adherence to company standards.
• Implement and enforce health and safety protocols to maintain a clean and safe dining environment.
• Manage shifts effectively, ensuring smooth operations and timely service.
• Maintain inventory levels and order supplies as needed to meet customer demand.
• Handle customer inquiries and complaints in a professional and timely manner.
• Oversee financial transactions and ensure accurate reporting.
• Develop and implement strategies to achieve sales targets and enhance profitability.
• Provide regular performance feedback to staff and address any issues or concerns.
• Monitor key performance indicators (KPIs) on a monthly basis and take corrective actions as needed.
• Identify opportunities for career advancement and provide support for staff development.