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Customer Support Officer (Night Shift) in Limassol or Nicosia

DESCRIPTION

Our client, a fintech company, is currently seeking a dedicated and proactive Customer Experience Officer (Night Shift) to join their team. If you are a night owl with a passion for customer service and meet the requirements outlined below, we encourage you to apply for this exciting opportunity!

Benefits:

  • Attractive remuneration package
  • Working hrs: Sunday – Thursday 23:00 – 07:30 with 30 mins break
  • Training period (around a month): 08:00 – 16:30
  • Monthly bonuses based on personal performance
  • Corporate fund scheme
  • Discretionary bonus based on company’s and personal performance
  • Discount benefit card
  • Referral Bonus
  • Friday Lunch and daily snacks and beverages at the office
  • Yearly Training Budget – Udemy membership per department
  • Training opportunities for growth and personal development
  • Up to 25 days holidays per year

APPLY NOW

about the role

RESPONSIBILITIES

  • Respond promptly to client queries through chat systems and emails during night shifts, ensuring a 24-hour turnaround time
  • Resolve client misunderstandings and handle challenging situations with a polite and professional demeanor
  • Directing unresolved issues to designated people and/or departments; communicating and coordinating with them and responds to clients requests accordingly
  • Promoting the products and services offered by the company to the clients by means of chat system and e-mail
  • Providing feedback on the development of the products and services offered by the company according to the interaction with clients during night hours
  • Keeping up to date with promotions and products offered by the company
  • Maintaining confidentiality and professionalism in all instances
  • Complete service-related tasks as assigned by the manager during night shifts
  • Reviewing clients’ documents in the KYC system and replying to client emails related to account verification during night hours.
  • Requesting relevant documents from clients in case they are not provided
  • Following and keeping up to date with new internal procedures
  • Always act at the best interest of the company and cooperate within the team and with other departments to provide a high standard of customer service

basic information:

FULL TIME
LIMASSOL
ON-SITE

REQUIREMENTS

  • Experience in customer care or any other relevant field
  • Strong English communication skills, both written and verbal are a must
  • Knowledge of any additional language will be considered an advantage
  • Strong customer care skills
  • Excellent client handling skills, with a focus on providing quality service during night hours
  • Strong communication and interpersonal skills
  • Excellent organizational skills, with the ability to manage tasks efficiently during night shifts
  • Business acumen
  • Teamwork and problem-solving skills, especially valuable during night shift operations
  • Hard working and able to cope under pressure
  • Excellent computer literacy

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Themis Tower, Anastasi Sioukri & Olympion, 3051, 2nd floor – Office 201, Limassol, Cyprus
+357 25 77 40 09
recruitment@work-channel.com

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