• Recruit, train, and supervise a team of housekeeping staff, including housekeepers, room attendants, and laundry personnel.
• Set performance expectations, conduct regular performance reviews, and provide coaching and feedback to team members.
• Foster a positive and collaborative work environment, promoting teamwork and excellence in service delivery.
• Oversee and schedule daily housekeeping activities, including cleaning, turndown service, and linen changes.
• Ensure all guest rooms, public areas, and back-of-house spaces are maintained to the highest cleanliness and hygiene standards.
• Develop and maintain housekeeping procedures, standards, and checklists to ensure consistency and efficiency.
• Monitor and manage housekeeping supplies, equipment, and inventory, ensuring adequate stock levels while controlling costs.
• Prepare and manage the housekeeping department budget, tracking expenses, and optimizing resource allocation.
• Conduct regular inspections of guest rooms and public areas to ensure they meet or exceed quality and cleanliness standards.
• Address guest complaints and concerns promptly and effectively, taking appropriate corrective actions.
• Ensure housekeeping staff follows safety protocols and uses appropriate cleaning chemicals and equipment.
• Maintain compliance with health and safety regulations and environmental standards.
• Prepare regular reports on housekeeping department performance, including occupancy rates, productivity, and guest satisfaction.
• Maintain records of inventory, cleaning schedules, and staff attendance.
• Collaborate with the front desk and concierge teams to accommodate guest requests and enhance the overall guest experience.