• Liaising with business to confirm needed changes to the system and coordination when applying said changes
• Analyzing both product lines an overall profitability of the business
• Creating logical and innovative solutions to complex business problems with a focus on automation and improvements to the customer experience
• Preparing documentation on process flows and presenting them when needed
• Working closely with developers to ensure technical compatibility and end user satisfaction
• Documenting newly created solutions in project packages
• Develop and monitor data quality metrics and ensure business data and reporting needs are met
• Writing business requirements documentation in user story format along with use cases for new feature requests