Support Officer in Limassol or Nicosia


Embark on a thrilling journey into the world of financial possibilities with our FinTech client! Dive into the heart of a dynamic industry where innovation meets opportunity. With cutting-edge technology and a commitment to excellence, we’re shaping the future of finance and inviting you to be a part of it. Unleash your potential, explore the markets, and join us in redefining what’s achievable in the world of trading.


  • Competitive remuneration package.
  • Corporate fund scheme.
  • Performance-based discretionary bonus, reflective of both company and individual achievements.
  • Access to a discount benefit card.
  • Enjoy Friday lunches and daily refreshments at the office.
  • Yearly Training Budget, including Udemy membership allocated per department.
  • Open avenues for training, fostering both professional and personal growth.
  • Up to 25 days of annual leave.
  • Monday – Sunday (2 days off)

about the role


  • Dealing directly with clients’ queries over chat system, email depending on how the query was initiated and is responsible to reply to the client within 24 hours.
  • Resolving misunderstandings and handles “difficult” client in a polite and professional manner
  • Directing unresolved issues to designated people and/or departments; communicating and coordinating with them and responds to clients requests accordingly
  • Promoting the products and services offered by the company to the clients by means of chat system and e-mail
  • Providing feedback on the development of the products and services offered by the company according to the interaction with clients
  • Keeping up to date with promotions and products offered by the company
  • Maintaining confidentiality and professionalism in all instances
  • Completing service-related tasks as requested by the manager
  • Reviewing clients’ documents in the KYC system and replying to client emails related to account verification
  • Requesting relevant documents from clients in case they are not provided
  • Following and keeping up to date with new internal procedures
  • Always act at the best interest of the company and cooperate within the team and with other departments to provide a high standard of customer service

basic information:


  • Experience in customer care or any other relevant field
  • Knowledge of Arabic, Spanish, Portuguese, French, Indonesian, Thai, Malay, Hindi, Urdu, Filipino or Bengali will be considered an advantage
  • Strong English communication skills, both written and verbal are a must
  • Strong customer care skills
  • Excellent client handling skills
  • Strong communication and interpersonal skills
  • Excellent organisational skills
  • Business acumen
  • Teamwork and problem-solving skills
  • Hard working and able to cope under pressure
  • Excellent computer literacy
  • Willingness to do morning, afternoon and night shifts on a weekly basis
  • Valid work permit required

apply for this role

Feel free to contact us if you would like to learn more about our services and how we can assist you with your next role.

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